Please read through our policies thoroughly before reaching out to book. Payment of an invoice serves as an agreement to these policies.
Whitley Baking Co. does not accommodate allergen and dietary requests due to the nature of our home kitchen. Whitley Baking Co. is not responsible for collecting client information regarding allergens and diet. Whitley Baking Co. cannot be held liable for allergen or diet related claims, as payment of invoice serves as acknowledgement of our policies.
We pride ourselves on being a people-first business, and we understand things happen. Whitley Baking Co. will refund 70% of your paid invoice if you cancel 2 weeks prior to your event, and your order total does not exceed $500. If you cancel within the 2 weeks leading up to your event, Whitley Baking Co. will refund up to 40% of your paid invoice, depending on the investment we have made in your order.
In the unfortunate event you are dissatisfied with your order, Whitley Baking Co. will issue up to a 40% refund if the following criteria is met:
- The item has not been eaten, damaged, or opened, and has been returned to Whitley Baking Co. at the time of pickup / delivery.
- Only one serving of the item has been eaten or used and the client is dissatisfied with the serving. The product must be returned.
If the product has been consumed or used, damaged by the client or in the client's care, not taken care of per the care instructions provided, not returned, or has been tampered with, NO refund will be issued.
Whitley Baking Co. will not provide a means of returning the goods. The client is responsible for facilitating and covering the cost of returning the goods.
All images displayed on our website are the work of Whitley Baking Co. and / or Hailey Whitley. We pride ourselves on only displaying our own work, and accurately depicting the skill set we have. If you inquire for a design not displayed on our website or social media, please be aware we cannot recreate someone else's work, and the nature of a handmade craft is subjective and will not have a perfect factory-made look.
Any photo Whitley Baking Co. takes of their goods can be used at Whitley Baking Co.'s discretion. This includes but is not limited to marketing, social media, and print. Any photo a client submits to Whitley Baking Co. digitally, can be used by Whitley Baking Co. at their discretion, regardless of the subject matter or inclusion of people. Any conversation with Whitley Baking Co. that occurs digitally or in person is subject to Whitley Baking Co.'s use per their discretion.
Reviews are a crytical piece of ensuring capitalism functions properly. We welcome consumers to voice their unfiltered opinion of the services we render. However, any slander will not be tolerated. Please ensure you are voicing an accurate and truthful opinion.
Whitley Baking Co. assumes zero liability in relation to any event they participate in, whether as a vendor, attendee, or business. Payment of your invoice serves as agreeing to relinquish Whitley Baking Co. of any liability regarding your event.
Whitley Baking Co. has the right to refuse service to anyone for any reason.
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